At Arafura Community Care, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with applicable privacy laws.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, contact details, date of birth, and other identifying details.
• Health Information: Relevant medical or disability-related information required to provide appropriate care.
• Financial Information: Details related to payments or funding arrangements.
• Other Information: Feedback, preferences, and communication history.

2. How We Use Your Information

The information collected is used to:

• Deliver and manage the services outlined in your service agreement.
• Tailor support to meet your individual needs.
• Communicate with you about services, updates, and important notices.
• Fulfill legal, regulatory, and reporting obligations.
• Improve our services through feedback and evaluation.

3. How We Protect Your Information

We implement strict security measures to protect your personal information, including:

• Secure data storage systems.
• Restricted access to authorized personnel only.
• Regular monitoring and updating of our data protection practices.

4. Sharing Your Information

We will only share your personal information:

• With your consent, where required.
• With authorized third parties, such as healthcare professionals or funding agencies, directly involved in your care.
• As required by law, such as in response to a legal request or to protect the safety of individuals.

5. Your Rights

You have the right to:

• Access your personal information held by us.
• Request corrections to any inaccurate or incomplete information.
• Withdraw consent for specific uses of your data (this may affect the services we provide).
• Lodge a complaint if you believe your privacy has been breached.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, we securely destroy or de-identify your information.

7. Changes to this Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to you.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

• Email: 
• Phone: 
• Address: 

By using our services, you agree to this Privacy Policy. We are committed to maintaining your trust and safeguarding your personal information.