At Arafura Community Care, we aim to provide the best possible support while ensuring clarity and mutual understanding between our organization and our clients. The following conditions outline the terms under which our services are offered:

1. Eligibility

   • Clients must meet specific eligibility criteria based on their individual needs and circumstances.
   • Appropriate documentation or assessments may be required to access certain services.

2. Service Agreements

   • All services are governed by a formal service agreement that outlines the scope, fees, schedule, and responsibilities of both parties.
   • Agreements must be signed before the commencement of services.

3. Health and Safety

   • Clients must ensure a safe environment for staff providing in-home or community-based services.
   • Arafura Community Care reserves the right to cease services if staff safety is compromised.

4. Communication

   • Open and honest communication is essential for effective service delivery.
   • Clients are responsible for informing us promptly of any changes in their needs, contact details, or circumstances.

5. Cancellations

   • Clients are required to provide at least 24 hours’ notice for cancellations.
   • Cancellations without notice may incur a fee as specified in the service agreement.

6. Payment Terms

   • All fees for services must be paid in accordance with the terms outlined in the service agreement.
   • Non-payment of fees may result in a suspension of services until outstanding payments are resolved.

7. Privacy and Confidentiality

   • Arafura Community Care is committed to maintaining the confidentiality of client information in accordance with privacy laws.
   • Client information will only be used for service delivery purposes and shared only with consent or as required by law.

8. Termination of Services

   • Either party may terminate the service agreement with appropriate notice as outlined in the agreement.
   • Arafura Community Care may terminate services immediately if there is a breach of the terms or if safety concerns arise.

9. Code of Conduct

   • Clients and their representatives are expected to treat Arafura Community Care staff with respect and dignity.
   • Any behavior that is abusive, discriminatory, or threatening may result in the suspension or termination of services.

10. Limitation of Services

    • Services are provided based on availability and the capacity of Arafura Community Care.
    • We will make every effort to meet the agreed-upon commitments but may adjust services in exceptional circumstances.

By engaging with Arafura Community Care, clients agree to abide by these conditions. If you have any questions or concerns, please contact us for further clarification.